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Click HERE for a quick tour of the Struers e-Shop. Make the most of all the features and benefits at your fingertips! If you still have questions after your tour, find answers to commonly asked questions in the FAQs below.

Q: What credit cards are accepted in Struers e-Shop?
A: VISA, MasterCard, Eurocard, Maestro.
Disclaimer: Struers e-Shop is registered as merchant in Denmark (Europe). This mean your card issuer might charge you with a foreign transaction fee if you are making your purchase with a non-European payment card. If you experience this, we refer to our alternative payment option by invoice (bank transfer). We apologize for any inconvenience.

Q: What products are available for purchase in the Struers e-Shop?
A: e-Shop customers may purchase Struers consumables and selected accessories via the e-Shop. If you would like to purchase equipment, other accessories, or spare parts, please direct your purchase order or inquiry to your local sales representative, or call +45 44 600 800.

Q: How do I become an e-Shop customer?
A: Regardless of whether or not you’ve purchased from Struers before, you will need a login to access the e-Shop. Sign-up is easy! All you need is a unique email address and basic information regarding your company. To begin, go to “Request access” and select "e-Shop" on the e-Shop front page:



If you already have an account with Struers, click “YES” on the following screen, otherwise click “NO”.





Provide the requested details regarding your personal contact information and the ship-to address of the company for which you typically purchase Struers consumables. You will be asked what role you are requesting in the e-Shop:
  • Buyer: If you are authorised to purchase on behalf of your company and authorised to approve the orders of others within your organisation, select “Buyer”
  • Requester: If you want to select items for purchase, but need to submit your request to another individual within your organisation for approval, select “Requester”

If you indicate that you are not currently a Struers customer, you will be asked to provide personal contact information, shipping and billing addresses, and some additional information regarding your company. Click “Finish” when done.

Within 24 hours (on working days), your e-Shop registration will be processed and you will receive an email with your password and login details.

Q: What do I do if I’ve forgotten my password?
A: Go to the e-Shop front page and click “Forgot your password?” Supply the email address you use to login to the e-Shop. An email will be sent to you with a replacement password.

Q: I want to change my password/email address. How do I do that?
A:
  • Login to the e-Shop
  • Mouse-over your company’s name on the top right side of your screen
  • Select the “User Details” link
  • Click “Change Password” or “Change Email”

Q: Do I have to agree to accept Struers emails?
A: When you agree to receive emails from the e-Shop, this applies only to communications regarding your account in the e-Shop. We will not send you promotional materials unless otherwise agreed. If you would like to receive new product information, information regarding educational programs, etc., please contact e-Shop Support at e-shop@struers.dk and we will gladly ensure that you are registered in our system.

Q: How do I add another user from my organisation to the e-Shop?
A:
  • If you are the administrator for your customer account, login and choose the company/location for which you want to add a user
  • Mouse-over the company name on the top right side of your screen
  • Click on “Customer Details
  • Click “Request Additional User” and provide contact information for the new user
  • Then, select the companies/locations for which you want to grant access to that user by identifying the roles you would like the new user to have
  • Click “Request Login”
  • Within 24 hours (on working days), your request will be processed and the requested user should receive an email from the e-Shop providing him/her with login details

Q: How do I add the ability to purchase for a company/location not currently associated with my e-Shop account?
A:
  • Login to the e-Shop
  • Mouse-over your company’s name on the top right side of your screen
  • Select the “User Details” link
  • Click the “Request New Customer” link
  • Provide the requested information and click “Finish”
  • Within 24 hours (on working days), you will receive confirmation that you are able to buy on behalf of the new company/location in the e-Shop

Q: If I buy for multiple companies/locations, how can I switch from one to the other within the e-Shop?
A:
  • Mouse-over the company name on the top right side of your screen
  • Click “Change” in the dialogue box that appears
  • Select the location for which you intend to purchase by clicking “CHOOSE”
  • Now, you can build a cart, view order history, etc. for the company/location you’ve chosen

Q: What is Quick Order and how do I place one?
A: Quick Order in Struers e-Shop is intended for customers who know what they need to order and have the Struers catalogue number for those items. It allows you to quickly add a lot of items to your cart and confirm your order prior to submitting.
Here is how:
  • Login to the e-Shop
  • Scroll down to the bottom of the page and click the “ORDER NOW” button
  • Under the “Quick Order” tab in your e-Shop cart, key in Struers catalogue number and the quantity needed. Then, click “Add to Cart” button. Repeat until you have added all required items to your cart

Q: How do I generate a quotation prior to purchase?
A: Add required items to your Struers e-Shop cart. Locate the Shopping Cart and click the “Cart” icon. Then, click “Email Quote” to have a detailed quotation emailed to the email address associated with the Struers e-Shop. When you are ready to purchase, log in to the e-Shop again and proceed to check out your cart.

Q: How do I view my Order History?
A:
  • Login to the e-Shop
  • Your e-Shop Home page features your top products and beneath it, your order history
  • To view details of a particular order in the history, click “View Order”

Q: What is the status of my order?
A: You can check the status of your order at any time by reviewing your order history in the e-Shop. If your order status is “in process”, you can expect to receive your goods 1-4 working days from the shipping date indicated on your order. If your order status is “blocked”, it is likely due to past due invoices. Please have your accounting department contact us at e-shop@struers.dk and we will be happy to help you resolve any issues and release your order. Generally, you should receive your order within 1-4 working days once you have received your 'Dispatched' update email. If you have not received your order and more than 5 working days have passed since ordering, please contact e-Shop Support at e-shop@struers.dk

Q: Can I cancel my order?
A: Modifications or cancellation of e-Shop orders should be addressed as soon as possible to e-shop@struers.dk. If your order has not yet shipped, we will gladly assist you with modifications/cancellations. Please note that, once goods have shipped, a re-stock fee may apply.

Q: What shipping methods are available for e-Shop orders?
A: Struers will ship your orders by road (Shipments for dealers will be handled via the usual shipping methods)
At this time, collect shipment is not available.

Q: What to do if I have received incorrect, missing or damaged items?
A: We apologise for any inconvenience this may have caused. To return any incorrect items, simply pack them into their original packaging and contact our e-Shop support team to arrange return/replacement. Please make sure to make an agreement with Customer Service before returning any goods.For more information, see “How do I return unneeded material to Struers?”

If you are missing an item that is not listed on your packing slip/dispatch note, please allow longer time for it to be delivered. Due to our extensive range of products, your items may be packed in separate parcels and will sometimes be delivered at different times. If in doubt, contact e-Shop Support.

Q: How do I return unneeded material to Struers?
A:
  • Before you return goods to us, an RMA needs to be issued to you authorising the return
  • Please contact us at e-shop@struers.dk to request a return and acquire an RMA


Q: What does the status in 'Order status' mean?
A:
  • Free: Order received by Struers
  • InProcess: Order acknowledged and approved
  • Blocked: Order is blocked for various reasons: credit limit exceeded, overdue invoices etc. Please contact Struers to unblock the order
  • Complete: Order is shipped and invoiced
  • Cancelled: Order is cancelled


Q: What are the payment terms for orders placed via Struers e-Shop?
A:The payment terms are in accordance with the agreement you have established with Struers

Q: When and how will I receive the invoice?
A: The invoice is mailed when the order is shipped

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